pg999 Privacy Policy
pg999 is committed to protecting the privacy and personal data of every player. This policy explains what we collect, why we collect it, and how we keep it safe.
Introduction and Scope
This Privacy Policy ("Policy") describes how pg999 ("we", "us", "the Operator"), operating under the brand name pg999 and accessible at pg999.games, collects, uses, stores, and protects the personal information of individuals who access or use the pg999 online gaming platform ("the Platform"). This Policy applies to all players, registered account holders, and visitors to the Platform, regardless of the device or method used to access it.
By registering an account, depositing funds, or otherwise using the pg999 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with the terms of this Policy, you should cease using the Platform immediately.
Information We Collect
pg999 collects personal information from you in several ways — directly when you provide it to us (for example, during registration or when contacting support), automatically when you use the Platform, and from third-party verification services where necessary. The categories of personal data we may collect include:
- Identity information: full name, date of birth, gender, and national identity or passport number (collected for age and identity verification purposes, also known as KYC).
- Contact information: mobile phone number, email address, and residential address in Bangladesh (for account communication and regulatory compliance).
- Financial information: payment method details (for example, the bKash or Nagad account number linked to your deposits and withdrawals), transaction history, and deposit/withdrawal amounts. pg999 does not store full card numbers or full mobile banking credentials.
- Account activity data: login timestamps, session durations, games played, bets placed, betting patterns, and bonus usage history.
- Device and technical data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), and referring URL. This data is collected automatically when you access the Platform.
- Communication data: records of your interactions with pg999 customer support, including live chat transcripts, email correspondence, and support ticket content.
pg999 collects only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) except where strictly required by law for responsible gaming or anti-money laundering compliance purposes.
How We Use Your Information
pg999 uses the personal data we collect for the following specific purposes. Each use is grounded in a legitimate operational, legal, or contractual basis:
Account Security
Your identity and contact data are used to secure your pg999 account, authenticate your login sessions, and prevent unauthorised access. We may use device fingerprinting and IP monitoring to detect suspicious activity and protect your account balance.
Identity Verification (KYC)
pg999 is legally and operationally required to verify the identity and age of all players. Your identity documents and personal data are used to confirm that you meet the minimum age requirement of 21 years and to comply with applicable anti-money laundering and know-your-customer obligations.
Payment Processing
Financial data including your payment method details and transaction history is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels. pg999 uses this data to match incoming payments to your account and to verify the source of funds where required.
Promotions and Bonus Eligibility
Account activity data is used to determine eligibility for bonuses, promotions, and loyalty rewards on pg999. pg999 may use your gaming history and deposit patterns to offer personalised bonus recommendations. You may opt out of promotional communications via your account settings.
Responsible Gaming Monitoring
pg999 uses account activity data, session duration records, and deposit frequency information to monitor for signs of problem gambling and to enforce responsible gaming tools including deposit limits, session time-outs, and self-exclusion. This monitoring is a core part of pg999's player protection commitment.
Platform Improvement
Aggregated and anonymised technical and usage data is used to analyse platform performance, identify areas for improvement, and develop new features on pg999. This analysis does not involve identifying individual players and uses de-identified data sets only.
Legal Basis for Processing
pg999 processes your personal data on the following legal bases, depending on the specific purpose of each processing activity:
- Contractual necessity: Processing required to perform the contract between pg999 and the player — including operating the account, processing transactions, and delivering gaming services.
- Legal obligation: Processing required to comply with applicable law — including KYC identity verification, anti-money laundering checks, age verification, and responsible gaming obligations.
- Legitimate interests: Processing carried out for the legitimate operational interests of pg999, including platform security, fraud prevention, platform improvement, and internal analytics — where those interests are not overridden by the player's privacy rights.
- Consent: Where processing is based on your consent — for example, receiving optional marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting pg999 support.
Sharing Your Personal Data
pg999 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the following limited and specific circumstances:
- Payment processors and financial service providers: We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, and supported bank partners — solely to process your deposit and withdrawal transactions. These partners are bound by their own data protection obligations.
- Identity verification providers: pg999 may share identity documents and personal data with third-party KYC verification service providers to authenticate your identity as required by responsible gaming and anti-money laundering obligations.
- Game providers: Session and gameplay data may be shared with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purpose of delivering and settling game rounds. Game providers operate their own platforms and are subject to their own privacy policies.
- Law enforcement and regulatory bodies: pg999 may disclose personal data to law enforcement agencies, government bodies, or financial regulators where required to do so by applicable law, court order, or regulatory direction. pg999 will notify affected players of such disclosures where legally permitted to do so.
Cookies and Tracking Technologies
pg999 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyse platform usage. The types of cookies we use include:
- Essential cookies: These are strictly necessary for the Platform to function. They enable core features such as session management, login state, and secure payment processing. Essential cookies cannot be disabled without impairing Platform functionality.
- Analytics cookies: These cookies collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter technical issues. This data is used to improve pg999's performance and user experience.
- Preference cookies: These cookies remember your platform preferences — such as your chosen language version — so that you do not need to re-select them on each visit.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance of some Platform features. pg999 does not use third-party advertising cookies or cross-site tracking cookies.
Data Security Measures
pg999 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include 256-bit SSL (Secure Socket Layer) encryption on all data transmissions between your device and the pg999 platform, encrypted storage of sensitive account data, access controls that restrict internal access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of the Platform infrastructure, and secure, access-controlled data hosting environments.
While pg999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, pg999 will notify affected players promptly and take all necessary remedial action. You are also responsible for maintaining the security of your own account credentials — use a strong, unique password and never share your login details with anyone.
Data Retention Periods
pg999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data (identity, contact, and financial information) is retained for the duration of the account relationship and for a minimum of five years following account closure, in order to comply with anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Support correspondence and dispute records are retained for a minimum of two years from the date of resolution.
When personal data is no longer required for any retention purpose, pg999 will securely delete or anonymise it. Players may request confirmation of the retention periods applicable to their data by contacting pg999 support.
Your Data Rights
pg999 respects your rights in relation to your personal data. Subject to applicable law, you have the following rights regarding the personal data we hold about you:
- Right of access: You have the right to request a copy of the personal data that pg999 holds about you, along with information about how it is being used.
- Right of rectification: You have the right to request correction of any inaccurate or incomplete personal data that pg999 holds about you.
- Right of erasure: In certain circumstances, you have the right to request deletion of your personal data — for example, where the data is no longer necessary for the purposes for which it was collected and no overriding legal obligation requires its retention.
- Right to restrict processing: You have the right to request that pg999 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is disputed.
- Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another controller.
- Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, pg999 will cease that processing immediately.
To exercise any of these rights, please contact pg999 support with your account details and a description of your request. pg999 will respond to valid data rights requests within a reasonable timeframe, and in any case within 30 days of receipt. Some requests may be subject to identity verification before they are processed.
Third-Party Services and Links
The pg999 platform integrates third-party game content from established game providers. These providers operate their own platforms, servers, and data environments. When you play a game hosted by a third-party provider on pg999, that provider may collect certain technical and gameplay data directly, subject to their own privacy policies. The main third-party service categories involved in the pg999 Platform are:
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and other certified RNG and live dealer game suppliers whose content is accessible on pg999.
- Payment service providers: bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfer services used to process financial transactions on the Platform.
- Analytics and security providers: anonymised platform analytics and fraud-detection services that help pg999 maintain platform performance and security.
pg999 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service with which you interact. pg999 selects its third-party partners carefully and requires them to maintain data protection standards consistent with our own policy commitments.
Protection of Minors
pg999 strictly prohibits the use of the Platform by persons under the age of 21. pg999 does not knowingly collect personal data from individuals under 21 years of age. If pg999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to pg999, please contact our support team immediately at [email protected] so that we can take prompt action.
Changes to This Privacy Policy
pg999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, pg999 will notify registered players via the contact details associated with their account — such as the registered mobile number or email address — or via a notice prominently displayed on the Platform. The revised Policy will be published on this page with an updated effective date.
Continued use of the pg999 Platform following notification of any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting pg999 support.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pg999 holds about you, please contact the pg999 support team. Our team handles all data-related enquiries and will respond to your request within 30 days.
Email us at: [email protected]
Your Data is Protected. Ready to Play?
Now that you understand how pg999 protects your privacy, explore the platform, check our FAQ for common questions, or visit our Responsible Gaming page.
For players aged 21 and above only. Please gamble responsibly.